Privacy Policy

Privacy Policy

Your privacy is a top priority for Purposeful Planning. We are dedicated to looking after your Personal Information in a way you feel is 100% safe and secure, handling it in a responsible manner and complying with data protection laws. When it comes to your privacy, we follow 3 main principles:

Simple. We want to make it simple for you to understand how we use your personal data. We aim to use easy to understand the language to describe our privacy policy and processes to help you make informed choices.

Transparent. We want to be transparent about the personal information we collect, why we collect it and how we process it.

Control. We give you control over the Personal Information you provide to us. We let you choose how and when it is used, shared, kept or deleted.

Our full Privacy Statement is below and we suggest you take the time to read and understand it.

This policy includes:

• Information we collect
• How we use the information
• What if I don’t provide some or all of the information requested?
• What grounds (legal basis) are we processing the data under?
• Sharing your information with third parties
• Cookies
• How we protect your data
• Your rights regarding your personal information
• How long we hold your data
• Links to third-party websites
• Updates to the privacy policy
• Contacting us

1. Information we collect

Information we collect about you

When you register on our website or place an order, we collect your name and email address. This allows us to process your registration, fulfil your order and send you important service messages.

We also ask you to provide other contact details, such as phone number or address this is only to process your order and will only contact you to arrange local pick up or to discuss your order or send you photographs to approve.

We do collect some information from cookies, pixels and similar software which allows us to understand how you arrive on our websites, how you use and navigate around them, and how you interact with our email. This information is used to improve our services and communication. We obtain some information from Google Analytics.

We do not collect sensitive information (also known as special categories of information) about you.

2. How we use the information

We will use your personal information for a number of purposes including

• To manage the website (including your account);
• To process orders and provide our services, goods or online content, to provide you with information about them and to deal with your requests and queries.
• For administration purposes. This means we may contact you regarding goods or services ordered or online content you have signed up for.
• To provide advanced website features to you and others.
• We use IP addresses and device identifiers to identify the location of users, to establish the number of visits from different countries and for analysis and research to improve our services and goods offered through Google Analytics.
• We may show you relevant third party sites (e.g. Facebook, Google Plus, and Twitter).
• To conduct surveys with you (where you have consented to us contacting you for such purpose).
• To provide personalised communications (more details below).

Service messages

We send service emails to you to administer the service. Service emails include registration and payment confirmations and emails that provide useful information about how to use a service or feature when you sign up or start using it. We will also send you a service email if we make a fundamental change to the website, or to our terms & conditions that we think we need to make you aware of, or to let you know important information about your account.

Marketing messages

We use your email address to update you on new products, services and subscription offers. We will only contact you with your consent. You are entitled to withhold this consent and refrain from receiving such communications by selecting the appropriate option on the web form that collects your details. We use MailChimp to send out our Marketing Emails/ Newsletters. You can opt out of these and click ‘unsubscribe’ at any point. We will always provide you with a way of opting out of receiving future marketing messages from us each time we send them to you at the bottom of the email. MailChimp’s Privacy Policy can be seen here.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Reviews via CR Customer Reviews Plugin

CR (Customer Reviews) By customers purchasing our products on our website, they give consent to receive an invitation to review their order however if you do not wish to receive these emails please click on the unsubscribe link at the bottom of your email from CR Customer Reviews. To see CR’s Terms and Conditions and to see more about their plugin please click on this link https://www.cusrev.com/terms.html

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Woo-commerce 

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Cookie Policy

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

MailChimp for WooCommerce

Instagram Feed WD

Instagram Feed WD plugin uses Instagram API on website front end. All the data received from Instagram via API is cached in WordPress database for some short period to provide front end optimization. You may request us to delete your Instagram data if it is accidentally cached in our website database with hashtag feed data. Instagram saves some cookies in browsers of website visitors via API data. These cookies are mostly used for security purposes. They are regulated under terms of Instagram’s Privacy Policy

3. What if I don’t provide some or all of the information requested?

The impact of this will depend on what information you withhold, but the main impacts may be:

• We will not be able to process or fully process your order.
• We will not be able to contact you to let you know of problems regarding your order or the goods/services provided including final print approval.
• We will not be able to respond fully to requests and queries you may have.

4. What grounds (legal basis) are we processing the data under?

There are a number of grounds we process your data under. These are:

• Contractual – we need the information to perform the contract for goods or services you have requested/ordered including payment, delivery etc.
• Legal – should we be legally required to contact you concerning a purchase or service.
• Legitimate interest – this means the processing is in `Purposeful Planning’s interest. It allows us to manage the customer relationship effectively and efficiently and improve the goods and/or services we provide by better understanding how our online provisions are used and which goods are popular with which groups of individuals.
• Consent – where you have given us consent to market to you.

5. Sharing your information with third parties

We may from time to time provide your personal information to third parties for the purposes of providing you with our services. These third-party providers include payment processors and providers of card validation services. This is necessary for the performance of the contract. We do not keep a record of your credit or debit card details in our systems. Our payment processor is Paypal. You can see their Privacy Policy here. We only use providers that provide adequate protection for your information at all times.

Visitor comments may be checked through an automated spam detection service.

We will disclose your personal data in order to comply with any legal obligation. This includes disclosing information to organisations for the purposes of fraud protection, credit risk reduction, or the order of a court or regulator.

We also share your details with service providers who assist us with hosting our marketing campaigns and surveys but only in cases where you have consented to marketing or surveys. We will not provide your data to other third parties for marketing purposes unless you have specifically consented to this when you first provided your data to us. You are entitled to decline to receive such third-party communications by not selecting the appropriate box on the web form that collects your details or at any subsequent time by contacting us by email at info@purposefulplanning.co.uk.

6. Cookies

This website uses cookies. For more information about what cookies are, what we use them for and how you can delete them, please read our cookies policy.

We do collect some information from cookies and similar software that allows us to understand how you arrive on our websites and use and navigate around them so we can improve the sites. We obtain some information from Google Analytics and Facebook. The Facebook information provided is limited to your email address and only that which you have previously agreed with Facebook that they can share.

7. How we protect your information

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access to, and loss, misuse or alteration of your personal information in accordance with UK data protection legislation. These include firewalls and virus-checking procedures via our hosting company.

You are responsible for keeping secret any confidential passwords or other login or access details that you select or which we allocate to you. While we take steps to ensure the security of your information, there is a risk that any information transmitted over the Internet and stored on a computer may be intercepted or accessed by an unauthorised party. If you think that someone has accessed your information held by us without your permission or gained unauthorised access to your login details, you must notify us at info@purposefulplanning.co.uk.

We also recommend that if you use a shared computer or a computer in a public place such as a library that you close your browser when you have finished your session.

8. Your rights regarding your Personal Information

Under the Data Protection law, you have a number of rights with respect to your personal information, which are:

• Correcting your Information

You are entitled to have your personal information updated to ensure it is up to date and accurate. In order to maintain the accuracy of the information we hold, you can update your personal details through your ‘My Account’ page or by sending us an email to info@purposefulplanning.co.uk.

• Withdrawing Consent

You have the right to withdraw your consent to any processing that is currently being done under your consent, such as marketing. Consent can be withdrawn by updating your preferences via the emails we send you or you can also email to info@purposefulplanning.co.uk.

• Obtaining a copy of your Information

You have the right to receive a copy of the personal information we hold about you. You can do this by contacting info@purposefulplanning.co.uk from the email address attached to your account, providing the full name attached to your account.

• Deleting your information

You can request that we delete personal information in certain circumstances. These will be specific to each case. You can do this by contacting info@purposefulplanning.co.uk from the email address attached to your account, providing the full name attached to your account.

• Data Portability

You have the right to ask us to transfer the personal information that you have given us to another controller.

• Restricting Processing

You can request a restriction on the processing of your data in some limited circumstances. Examples are concerns over data accuracy or we no longer need to hold your data but you have requested its retention by us to aid you in a legal matter. You can do this by contacting info@purposefulplanning.co.uk from the email address attached to your account, providing the full name attached to your account.

• Right to object to Processing

You have the right to request that we stop processing your data for marketing purposes and in other limited circumstances such as asking us not to process your data by wholly automated means or not to analyse your information for targeted content etc. (also known as profiling).

You can action any of these rights by contacting us by email at info@purposefulplanning.co.uk.

9. How long we hold your data for

Some of the information you provide to us will be necessary to carry out repeated tasks, such as verifying your identity or payment details when signing in to use an account, providing our services to you or when you are using an online checkout. We will keep this information for as long as you remain a registered user of our site and for so long as reasonably necessary. After this time, we may need to hold your personal data in order to meet our financial obligations or identify or resolve issues or causes of action. If your account is inactive for more than five years and you are no longer paying for a service, we reserve the right to delete any information you have provided to us.

10. Links to third-party websites

Our website contains links to other websites belonging to third parties which are not covered by this privacy policy. If you want to go through to a third-party website, please make sure that you read the privacy policy for that website for example Social Media sites.

11. Updates to this policy

We may update this policy at any time without notice. We will tell you that we have updated the policy by emailing you at the email address you have provided to us and/or by posting an announcement on the website. By continuing to use the website after we have emailed you or posted a notice informing you of an update, you accept the changes to this Policy.

Privacy statement last updated 04/10/2023.

12. Contacting us

If you have any questions about privacy or wish to update your details or have them removed from our mailing list at any time, please contact us at:

Email: info@purposefulplanning.co.uk