Returns Policy

Returns Policy

returns policy

Terms and conditions of Purposeful Planning’s Returns Policy.

We gladly accept returns, exchanges and cancellations

  • Just contact us within: 30 days of delivery
  • Ship items back to us within: 40 days of delivery
  • Request a cancellation within: 24 hours of purchase

The following items cannot be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:

  • Custom made or personalised orders

Terms and Conditions of Returns

  • Please contact us if you wish to return your item.
  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • The returning item is your property and remains your responsibility until it is received by us. To avoid damage during delivery, items MUST be packaged correctly in suitably strong packaging with bubble wrap around the entire item so that it cannot move in the packaging. Where possible please use the original packaging. Please take extra care if returning more than one item to avoid the items damaging each other, i.e. items should be packed side-by-side rather on top of each other or if items are packed on top of each other, then more bubble wrap should be used.
  • When returning your order we strongly recommend that you use a traceable Delivery Service and that you request from them as to the suitability of how the item is packed prior to dispatch as it is your responsibility to insure the package against damage during transportation. We will not be held responsible for any loss or damage that may incur during transit to us.
  • We recommend that images are taken of the items condition and the packaging prior to dispatch should you need to claim against your delivery company for any damage that occurs during transit.
  • Please enclose in the package your full contact details and add your return address to the outside of the packaging in the event your package becomes lost.

Do you have any questions about your order?

Please CONTACT US if you have any problems with your order.