Thank you for visiting and shopping at Purposeful Planning.
Following are the terms and conditions that constitute our Shipping Policy.
UPDATED October 2023
We have reduced our plastic packaging so your Diaries and Planners are wrapped in chlorine and acid-free tissue paper and placed inside a 100% recycled and recyclable material envelope ready for delivery. We will continue to look at other ways to reduce our use of plastics and help protect our environment. They are posted out Tracked 24.
Delivery Processing Time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Due to the current Coronavirus situation there may be some delays in delivery times.
Shipping charges for your order will be calculated and displayed at the checkout. Parcels will be shipped out Tracked 24. Delivery delays can occasionally occur and are out of our hands but we will try to help you where possible.
You will receive a Shipment Confirmation ‘Order Complete’ email once your order has shipped.
Purposeful Planning is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Royal Mail to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Please email us to see if we can post your order to your country of residence. This is not a guaranteed sale.
If International Shipping is possible we will send you an invoice via Paypal. Once paid we will ship your order and send you a confirmation of posting email or via the contact method you have used with us.
When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination.
Any additional charges for customs clearance must be paid for by you. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information
If you have any questions, please contact us at firstname.lastname@example.org or use our Contact Us form.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.